Refund Policy.

01Summary

This policy applies to paid Resumize subscriptions, renewals, trials, credits, one-time digital purchases, add-ons, and checkout flows that link to this policy.

Refunds are not automatic. To request review, email hello@resumize.live from your registered account email address with your order ID or receipt, plan purchased, purchase date, and reason for the request.

Where Paddle is used, Paddle.com Market Ltd and its subsidiaries ("Paddle") act as the Merchant of Record and legal reseller for the transaction. Paddle may process payments, taxes, subscriptions, receipts, disputes, chargebacks, and approved refunds under Paddle's own policies and applicable law. To manage your order, retrieve invoices, or contact our Merchant of Record directly, please use the Paddle transaction lookup tool at https://paddle.net.

02Default No-Refund Rule

Subscription charges, renewal charges, one-time digital purchases, trial fees, credits, usage allowances, promotional charges, and add-on purchases are non-refundable once payment is completed.

Refunds may be considered only where required by applicable law, approved by the payment provider, or approved by Resumize because of a duplicate charge, failed payment issue, verified billing error, unresolved Resumize-side technical failure, or another rare exception at our discretion.

Monthly, six-month, and yearly subscriptions follow the same default no-refund rule after payment completion.

0315-Minute Cancellation Window

If you accidentally purchase or renew a paid plan and do not want access, you must cancel and contact Resumize within fifteen (15) minutes of payment completion. The request date and time is the time your refund request email is received by Resumize at hello@resumize.live.

Requests made after this 15-minute window are not eligible for refund unless required by applicable law, approved by Paddle/Razorpay or another payment provider, or approved by Resumize because of a duplicate charge, failed payment issue, verified billing error, unresolved Resumize-side technical failure, or another rare exception.

If a refund is approved, Resumize may immediately downgrade the account to Free or Trial level, revoke paid-plan access, or adjust available credits and usage limits from the date the refund is processed.

04Credits, Usage, and Unused Periods

Credits, top-up credits, AI usage allowances, usage limits, promotional credits, trial benefits, and unused plan capacity are not refundable, transferable, or redeemable for cash.

Subscription-plan credits and usage allowances refresh according to the applicable billing cycle. Unused monthly credits do not roll over, carry forward, or accumulate in future months or billing periods.

Unused credits, top-up credits, or usage allowances expire at the end of the applicable billing period, trial, promotional period, subscription, cancellation period, downgrade, suspension, refund, chargeback, account closure, or account termination. No partial refunds are provided for unused credits, top-up credits, usage allowances, or unused portions of a billing period unless required by law or approved as a rare exception.

05How to Request a Refund

Email hello@resumize.live with:

• The email address used for purchase or account access.
• Your Paddle, Razorpay, or Resumize order ID, receipt ID, invoice ID, or payment reference.
• The plan purchased and purchase date.
• A short reason for the refund request.

For the 15-minute cancellation window, your email should clearly state that you are requesting cancellation and refund review within 15 minutes of payment completion. We may ask for additional information to verify the purchase, investigate technical issues, or prevent fraud.

06Refund Processing

If approved, refunds are processed through the original payment provider where possible. Approved refunds may take up to fourteen (14) days to be initiated by Resumize or the payment provider, and additional processing time may be required by Paddle, Razorpay, card networks, banks, wallets, and local payment rails.

Refund amounts may be affected by non-refundable taxes, payment-provider fees, bank fees, currency conversion differences, chargeback costs, or other amounts outside Resumize's control.

07Cases Not Eligible for Refund

Unless required by law or approved as a rare exception, refunds are not available for:

• Subscription, renewal, trial, credit, add-on, or one-time digital purchase charges after payment completion and outside the 15-minute cancellation window.
• Accounts suspended or terminated for misuse, fraud, abuse, policy violations, or unauthorized activity.
• Unused credits, top-up credits, usage allowances, promotional credits, coupons, discounts, trials, or limited launch offers.
• Dissatisfaction caused by job-market conditions, employer decisions, hiring outcomes, or AI output that you did not review before use.
• Failure to cancel before a renewal date.

08Cancellation and Renewals

Users can easily cancel their subscription at any time directly through their account settings panel, through the Paddle/Razorpay billing flow, or through another applicable payment-provider flow. When renewal is cancelled, the active plan remains available until the end of the current billing period, and no further subscription charge will be made after that date.

Cancelling renewal does not automatically create a refund request. Refund requests must be submitted to Resumize support from the registered account email address and are reviewed according to the applicable refund policy, payment provider rules, subscription type, billing period, and account usage.

Resumize reserves the right to decline refund requests where there is substantial product usage, policy abuse, repeated refund behavior, violation of terms, or where the refund request falls outside the stated refund eligibility window.

09Contact

Refund questions and requests must be sent to hello@resumize.live.